Exchange & Return Policy

 

At Skin Season, we strive to deliver products of the highest possible quality and ensure that your shopping experience is clear, seamless, and satisfying.

First: Returns

Customers may request a return within 7 days from the date of delivery, provided that:

• The product is unused.
• The product is in its original condition.
• All original accessories and packaging are included.
• The order number or invoice is provided.

Second: Non-Returnable Products

For hygiene and safety reasons, the following products cannot be returned:

• Opened products.
• Used products.
• Products damaged due to misuse.
• Custom-made or specially prepared products.

Exceptions apply only in cases of a store error or a manufacturing defect.

Third: Exchanges

Exchanges are accepted in the following cases:

• Receiving the wrong product.
• Manufacturing defects.
• Products damaged during shipping.

Please contact us within 48 hours of receiving your order and provide clear photos showing the issue.

Fourth: Products Damaged During Shipping

If your product arrives damaged, please contact us immediately and provide clear photos of the damage. The case will be reviewed, and appropriate compensation will be provided based on the assessment.

Fifth: Refunds

Once the return request is approved and the product has been inspected, the refund will be issued through the original payment method within the timeframe specified by the bank or payment service provider.

Sixth: Shipping Fees

• If the error was caused by the store, Skin Season will cover all shipping costs.
• If the return is due to personal preference, shipping fees may be deducted where applicable.